The consumer may request the return of products in the following situations:

The product does not conform to the specifications on the website. If the ordered product turns out not to be in accordance with the specifications in our offer, the Consumer may request its return for replacement or full refund. If the replacement with a product of a higher value is agreed, you will pay the difference, or if the value is lower, you will receive a partial refund up to the value of the replacement product. In this situation, the return and transportation costs for the replacement product, if applicable, are borne by Canasity.

Products that have been wrongly delivered. Delivery of products other than those requested must be reported immediately and the Consumer will refuse receipt. The Consumer may request its return for replacement, and if the product is no longer in stock, he may opt for replacement or full refund. If replacement with a higher value product is agreed, you will pay the difference, or if the value is lower, you will receive a partial refund up to the value of the replacement product. In this situation, the return and transportation costs for the replacement product, if applicable, are borne by Canasity.

The product can only be returned if it is in perfect condition, including the packaging, i.e. not showing any signs of wear or consumption, unopened and sealed. The maximum return period is 14 days from the order date.

Return of products unsealed for hygienic reasons is not accepted.

Depending on the condition of the returned product, it will be decided whether the refund can be accepted.

In the case of return/replacement of products as a result of the customer’s withdrawal from the purchase, the return/replacement costs are borne by the customer. Repeated refusal to purchase may be considered an abuse.

According to OG 34/2014 of 04/06/2014, cosmetic products that have a sealed box and foil at the time of sale can be returned only if they are sealed. Products that no longer have the complete original packaging in which they were delivered cannot be returned.

Return procedure

Send an e-mail to info@canasity.com with the subject “Return Request” specifying: invoice number/order number; order date of the product to be returned, the condition of the product at the time of the request, the reason for the return. Attach a copy of the invoice and information by which we can identify your purchase.

Seal the product(s) in bubble wrap for protection and then in a cardboard box so that it does not deteriorate during transit.

Furthermore, please indicate how we will proceed if your return is accepted, i.e. if the goods require an exchange (same product) or a refund. In the case of a refund request, please indicate the IBAN account in RON (24 characters) to which you would like us to make the refund. Do not forget to provide us with full contact details, order number, e-mail address and telephone number so that we can process your request correctly and quickly. Refund of the order/product value if the return is accepted will be made within 14 days.